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Here is an email I sent to Telecom this morning:

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Some of you may or may not remember my original post which basically was an email I sent to Telecom about a recent broadband outage I suffered. I sent it to a couple of other people as well. And eventually word trickled down to me that my email was being used as an example as how poor customer service can bite you in the bum, or something like that. But anyway, I eventually calmed down and resigned myself to being shafted and the whole experience faded into a distant (jaded) memory.

Today when I got home from work, I had a letter from Telecom in the box. To be perfectly honest, I was expecting it to be a confirmation of a direct debit I had set up, but on opening it didn’t look like a direct debit letter, it looked like another kind of letter. I thought, oh how fantastic, more nonsense about being upgraded to ADSL2+, but alas no, IT WAS AN APOLOGY AND CONTAINED THE WORD SORRY IN THE TITLE. Sorry for yelling, but I am that surprised. Read more »

This is an email I sent last night to Telecom about their (lack of) service due to a recent fault caused by them at the exchange:

Yesterday when I got home from work, I found my Internet not working. The last time I had seen my PC online from logmein.com was earlier that morning. I rang your 0800GETXTRA number at 5.30pm and selected the appropriate selections to get your help desk. After eliminating my modem & computers as the cause of the outage, it was determined that there was a technical fault at your end. I was informed that they would call me back, which may have happened. But I had to call back at 7pm to find out if it was indeed a technical fault. I was patched through to Peter (not his real name) in Auckland, who was excellent and very helpful. He explained that I was most likely mis-jumpered at the exchange. This had happened to me before back in February. But he would get a technician to look into it. But this could take until Thursday afternoon but they would be in touch. Read more »

At present, I am on iPhone 60 with Vodafone. As the name implies. This costs me $60 per month incl the taxmans share. For this $60 I get 60 minutes, 200 txt msgs and 250mb of mobile data on their slow 3G network. At the time of writing, it will cost me $405 in early termination charges (ETC) to move to XT. I have $1100 or so credit on my Vodafone account. If I use this until it runs out, my ETC will reduce to a more reasonable $253. Read more »