ALIKATNZ.COM

At some stage in May, I noticed that the side beam on our bed has cracked. It’s a failure in the wood. It cracked up through the middle of the knot, reached the lamination joint, spread along the joint and started another little crack further along.

I rang the retailer on the Tuesday 1st June this month letting them know that there is a fault in the wood, and the beam has cracked, causing the bed to squeak TERRIBLY to the point where I dread rolling over, because it will squeak from the movement generated by this crack. They doubted it was a fault with the wood and the lady in the service department told me I must have broken it for it to have cracked. I offered up a photograph, which they accepted by email.

As it appears that they can only return calls once a day, it took a day for them to read my email and then another day for them to ring back and tell me that they didn’t have any spare parts in Auckland, but they would ring their Whangarei store and check. Another day went by. They rang again, no Whangarei doesn’t have any parts. So by now its Friday. They said they would come and collect the admittedly faulty beam on Tuesday the following week

They then rang on Saturday to tell me they would now collect it on Wednesday, sometime between 11am and 1pm. They rang at 1.30pm to say they were on their way over. A 2pm collection is not ideal in my books. By the time I turn around and go back into work, theres really no point, so I took some work home. It could have been worse, it could have been a Tuesday collection, which would have stuffed up my payroll processing around!

Today is Tuesday the 15th, a week after it was collected (a whole 15 days since my first phone call) and to date, I’ve heard nothing from them about what they’re doing to fix this side beam of my bed. In the mean time, I’m sleeping on a mattress on the floor. I have a dodgy knee, so getting up/down off the mattress is really quite difficult for me, specially when its strapped and I can’t bend my knee!

I’ve rung and left a message today to see what is happening with the repair/replacement of the side beam, but as yet, they haven’t returned my phone call and I’m not holding out much hope of hearing from them today. Kudos to Furniture City for jeopardising any possible future sales you were going to get from me given the amount of money I spent with you at Christmas partially furnishing a house. Now I’m off to find other retailers to see what they have in the way of buffet units.

So its now friday night, and they dropped the part back today. It was a replacement part, with no knots in the wood. The best has been assembled and I will find out soon enough if it squeaks each time I roll over in my sleep Of course, I did have to ring them a few more times to find out what was happening with the part, but 2.5 weeks later, tsk tsk.