Comments on: my telco slapped me in the face! http://blog.alikatnz.com/2009/09/my-telco-slapped-me-in-the-face/ that girl behind the lens Mon, 02 Jan 2012 23:18:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: admin http://blog.alikatnz.com/2009/09/my-telco-slapped-me-in-the-face/comment-page-1/#comment-53 admin Sat, 26 Sep 2009 04:37:58 +0000 http://blog.alikatnz.com/?p=606#comment-53 The person behind the @vodafonenz twitter account is the very lovely Paul Brislen, the External Communications Manager for Vodafone NZ. The @telecomnz is a co-twitter account, I know two of the people behind this co-twitter, being the wonderful NealR and Akianz. All 3 are geekzone users. I've had numerous occasions where things have gone wrong and tweeting about it has been the most effective way to solve the problem. That said, I have my internet fix and I am waiting on Telecom NZ to get back to me regarding the credit. I'm not holding my breath. They don't have to match the $80 credit previously issued. I would accept $10 as recognition of the fact they broke my internet and stuffed me around and in general, treated me like s**t. The person behind the @vodafonenz twitter account is the very lovely Paul Brislen, the External Communications Manager for Vodafone NZ. The @telecomnz is a co-twitter account, I know two of the people behind this co-twitter, being the wonderful NealR and Akianz. All 3 are geekzone users.

I’ve had numerous occasions where things have gone wrong and tweeting about it has been the most effective way to solve the problem. That said, I have my internet fix and I am waiting on Telecom NZ to get back to me regarding the credit. I’m not holding my breath. They don’t have to match the $80 credit previously issued. I would accept $10 as recognition of the fact they broke my internet and stuffed me around and in general, treated me like s**t.

]]> By: Geoff http://blog.alikatnz.com/2009/09/my-telco-slapped-me-in-the-face/comment-page-1/#comment-52 Geoff Fri, 25 Sep 2009 14:36:09 +0000 http://blog.alikatnz.com/?p=606#comment-52 I find it fascinating that Twittering about your problem finally saw you get the attention that you deserved. I notice that Vodafone and Telecom are both Twittering, is the person doing it quite high up in the company? I have Orcon added as a friend on facebook. Every so often somebody replied to their posts with a complaint about a technical issue, but there standard response is "please call our helpdesk and we'll help you" I recently had a fault caused by Teleccom too, but in my case they were really good about it. They dispatched a technician, and in the mean time arranged for all my caused to be diverted to my mobile. They found the fault, admitted it was their own, fixed it and left. I find it fascinating that Twittering about your problem finally saw you get the attention that you deserved. I notice that Vodafone and Telecom are both Twittering, is the person doing it quite high up in the company?

I have Orcon added as a friend on facebook. Every so often somebody replied to their posts with a complaint about a technical issue, but there standard response is “please call our helpdesk and we’ll help you”

I recently had a fault caused by Teleccom too, but in my case they were really good about it. They dispatched a technician, and in the mean time arranged for all my caused to be diverted to my mobile.

They found the fault, admitted it was their own, fixed it and left.

]]> By: admin http://blog.alikatnz.com/2009/09/my-telco-slapped-me-in-the-face/comment-page-1/#comment-51 admin Thu, 24 Sep 2009 00:02:48 +0000 http://blog.alikatnz.com/?p=606#comment-51 To their credit, Telecom got in touch via Twitter. They were probably sick of me bleeting about them and I've given them a copy of this email for escalation. That said, I know a lot of very nice people who work for Telecom and they have been extremely helpful with this issue and in the past. I can say to anyone having problems with Telecom to ask for the 'T Number' of the person you are dealing with and they will take you more seriously. To their credit, Telecom got in touch via Twitter. They were probably sick of me bleeting about them and I’ve given them a copy of this email for escalation. That said, I know a lot of very nice people who work for Telecom and they have been extremely helpful with this issue and in the past. I can say to anyone having problems with Telecom to ask for the ‘T Number’ of the person you are dealing with and they will take you more seriously.

]]> By: Bill Bennett http://blog.alikatnz.com/2009/09/my-telco-slapped-me-in-the-face/comment-page-1/#comment-50 Bill Bennett Wed, 23 Sep 2009 23:39:36 +0000 http://blog.alikatnz.com/?p=606#comment-50 Complaining here is a good start. I'd also make sure you let as many people online know about your problems. Use Twitter etc to get the message out. Telecom may or may not respond, but the tidal wave of negative publicity from you and other disgruntled customers does put pressure on the company. Oh, and make a point of writing to Telecom and letting management know why you, your familiy, your friends and everyone in your wide and influential social network will not be in a hurry to buy anything else from the company and will be severing all contact as soon as it is practical. Complaining here is a good start. I’d also make sure you let as many people online know about your problems. Use Twitter etc to get the message out. Telecom may or may not respond, but the tidal wave of negative publicity from you and other disgruntled customers does put pressure on the company.

Oh, and make a point of writing to Telecom and letting management know why you, your familiy, your friends and everyone in your wide and influential social network will not be in a hurry to buy anything else from the company and will be severing all contact as soon as it is practical.

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